State Authorization is a legal issue dealing with a college’s adherence to state requirements for colleges to secure authorization to offer instruction in that state. Compliance with individual state requirements is now part of the Higher Education Opportunity Act of 2008, Amended 2010. Institutions offering distance education courses or programs must provide current and prospective students with the contact information for filing complaints with the college, its accrediting agency, and with the state agencies that handle complaints in the students’ state of residence.
Registration of students from other states in online courses may require additional time and information so please allow additional time for this process.
Students residing outside of the State of North Carolina while taking online courses from Nash Community College who desire to resolve an academic grievance or complaint should first follow Nash Community College’s Student Complaint Process.
NC Community College System, Nash Community College, and NC Post-Secondary Education Complaint Procedures Nash Community College (NCC) is a member of the North Carolina Community College System (NCCCS). The Complaint Policy is available for all students to review, however, students are advised to begin the process at the institutional level. Contact:
Mike Latham
Vice President, Student Services
(252) 451-8327
dmlatham118@nashcc.edu
Office 2023, Building A
The Student and Public Grievance/Complaint Procedure can found in the NCC Catalog under the Student and Enrollment Services section on pages 120-121.
Written student grievances should be sent to the Vice President of Student Services with the following information, if available:
- Name of the student accused of violating the student conduct
- Clear explanation of the nature of the incident
- Names, addresses, and phone numbers of witnesses
- Names, addresses, and telephone numbers of those filing the
- complaint
If a complaint cannot be resolved through the institution’s complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review NC Post-Secondary Education Student Complaint Policy (PDF), print and complete NC Post-Secondary Education Complaint Form (PDF), and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
UNC System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
For more information, call (919) 962-4550 or send an email to studentcomplaint@northcarolina.edu.
Website: North Carolina Post-Secondary Education Complaints
SACSCOC Student Complaint Process
If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Nash Community College’s accrediting agency. NCC is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure. The contact information for SACS is:
1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: www.sacscoc.org
SARA-NC Complaint Process
Students may also file a complaint through SARA-NC. SARA-NC is the portal for North Carolina. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).
SARA-NC Contact Information:
SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
Website: www.saranc.org
Email: complaint@saranc.org
