Password Maintenance Page

Password Maintenance & Support 

Need help accessing your Nash Community College account? This page provides password maintenance resources to help students manage, reset, or troubleshoot their NCC account. 

Login support is now available 24/7! 

NCC Regular Hours Login Support:

Monday – Thursday: 
8 am – 5 pm

Friday:
8 am – 1 pm

Phone: 252-451-8321

Email: esupport@nashcc.edu

Zoom Virtual Login Assistance: Available Upon Request

After Hours Support: 

If you need login or basic Moodle navigation assistance after regular business hours, click the chatbot in the bottom-right corner of this page or call 252-451-8321 to connect with our after-hours MyNash login and  account support. Whether you’re studying late, preparing for class, or simply need to regain access to your account, help is available when you need it.

Set Up & Manage Your Account 

Your NCC Account is the username and password combination you will use to access most NCC sites and resources. Anywhere that refers to a “Student Login Account” or a “Username and Password” refers to these credentials.

New students and employees will be given their student or employee ID numbers after their enrollment application, class registration or hiring has been processed.

Your NCC  email address should be used only for school purposes and not for personal affairs.

• The Student ID number is a seven-digit number assigned by NCC.
• The NCC Account username will be automatically generated and is a combination of your first initial, middle initial, last name, and the last three numbers of your employee or student ID. Students and employees with two last names will include both last names without a hyphen.
• The email address is the combination of your Student ID Account username and @st.nashcc.edu (for students) or @nashcc.edu (for employees). All email addresses are created by NCC; you will never have to create one.

Here is an example:

Student (or employee) name: John C. Doe
Student (or employee) ID #: 1234567
NCC email address: jcdoe567@st.nashcc.edu (student) or jcdoe567@nashcc.edu (employee)

The Admissions Office or the Workforce Development Registrar’s Office will email students with their account information. ITS will email supervisors account information for new employees that supervisors can then share with the employees.

You will need this information on hand to complete the Student ID Account setup process. If you do not have the information, students should contact the Admissions Office or the Workforce Development Registrar’s Office, and employees should contact the Human Resources Office.

Setting up and activating a Student ID Account consists of two simple steps:

1. Creating a new password 
2. Verifying multi-factor authentication

Step 1: Password setup  

1. Go to Microsoft’s password reset tool 
2. In the “Who are you?” section, enter your NCC email address
3. Click “Next”                                                                          
4. At “verification step 1,” select “Email my alternate email” and verify the email listed on the screen.
5. Click “Email”

   

6. Enter the verification code sent to your personal email. 
7. Click “Next”

   

8. At “verification step 2,” select “Text my mobile phone” and verify the last two digits of the phone number listed on the screen. You may also select “Call my mobile phone” to receive a call instead. 
9. Enter your complete phone number, including your area code. 
10. Click “Text”

    

11. Enter the verification code sent via text to your mobile phone. 
12. Click “Next”

    

13. Once your account has been verified, you will be prompted to change your password. Your new password must follow these rules:
    1. Be at least 12 characters long
    2. Not contain your account name or more than two consecutive characters of your full name 
    3. Include characters from the following categories:
       1. Uppercase letters (A-Z) 
       2. Lowercase letters (a-z) 
       3. Numbers (0-9) 
       4. Special characaters such as @ # % : – ! & { } ~ ” ` ‘ <> + = [ ] * $
14. Re-enter the new password as confirmation. 
15. Click “Finish”

    

    Once your password has been set, you will receive the following message on the screen: